Provide us all information about your request. Your regular dedicated contact person will get back to you as soon as possible. When submitting your request, take the following into account:
- Summary of the desired change or the current problem
- When you experience an Incident, provide us with a path to reproduce this Incident
- Describe the current (wrong) situation
- What do you expect to be the result of this change?
- Which installation in your DTAP street is involved?
- Has there been communication about this problem before?
- Can you provide us some screenshots?
(not a required field) Indication of priority:
- Urgent: your website is unreachable, you can only see error messages
- High: you website is unreachable for a big part of your clients
- Normal: decrease in functioning or use of the Software
- Low: small functional or cosmetic incidents