GX Customer Services offers Remote Support. This enables us to virtually access your screen so we can see what you are doing. This comes in handy when you are having a hard time explaining what your issue is.
The program that GX Customer Services is using to offer you this service is called Teamviewer (Teamviewers website: https://www.teamviewer.com). By downloading this program, you enable GX Customer Services to look over your shoulder.
When somebody from GX Software asks you to start Teamviewer or you want GX Software to gain access to your screen, use this link and we will be happy to assist you any further.